Haleon General Privacy Notice

How do we disclose your personal information?

We disclose your personal information within Haleon and outside of Haleon to manage our business and our relationship with you, to provide advertising, to conduct research, and to the extent necessary to follow laws and regulations. We describe these purposes for disclosure in more detail below, as well as the categories of personal information we disclose and to whom we disclose it.

• To our service providers who help us operate and manage our business and our relationship with you. Our service providers provide the following services to us: internet, operating systems, platforms, and other IT services; joint marketing services; advertising and data analytics; social networking; and clinical studies and market research services. It is our practice to prohibit our service providers from using or disclosing your personal information for any purpose other than providing services to us.
  • Categories of personal information used for this purpose: Identifiers; Information Contained in our Customer Records; Characteristics of protected classification; Commercial information; Biometric information; Internet or other electronic network activity information; Geolocation data; Audio, electronic, visual, thermal, olfactory, or similar information; Sensitive information.
• To Haleon companies and our affiliates for the following purposes: to manage our relationship with you; to operate our business and websites properly; and to protect the health and safety of our personnel, clients, guests, and the general public. Please contact us if you would like a list of our affiliates.
  • Categories of personal information used for this purpose: Identifiers; Information Contained in our Customer Records; Characteristics of protected classification; Commercial information; Biometric information; Internet or other electronic network activity information; Geolocation data; Audio, electronic, visual, thermal, olfactory, or similar information; Sensitive information.
• To local or foreign regulators, or government and law enforcement authorities for the following purposes: when we have a legal obligation to do so; to enforce our terms and conditions; to protect our rights, privacy, safety or property, and/or those of our affiliates, you or others; and for other legal reasons.
  • Categories of personal information used for this purpose: Identifiers; Information Contained in our Customer Records; Characteristics of protected classification; Commercial information; Biometric information; Internet or other electronic network activity information; Geolocation data; Audio, electronic, visual, thermal, olfactory, or similar information; Sensitive information.
• In connection with a sale or business transaction, such as a merger, consolidation, change in control, joint venture, assignment, transfer of assets, reorganization, or liquidation of our company, for the following purposes: to comply with our contractual requirements; to comply with our legal, regulatory and risk management obligations; and to establish, exercise and/or defend legal claims.
  • Categories of personal information used for this purpose: Identifiers; Information Contained in our Customer Records; Characteristics of protected classification; Commercial information; Biometric information; Internet or other electronic network activity information; Geolocation data; Audio, electronic, visual, thermal, olfactory, or similar information; Sensitive information.

We may also disclose your personal information to third parties pursuant to your consent or when you direct us to. For example, when we offer special co-branded products/services with a named partner; if you participate in a market research study or trial; or, if we ask to publish a product testimonial you have submitted.

We may share personal information for the purposes of providing targeted and cross-context behavioral advertising. We do not knowingly sell or share for targeted advertising purposes personal information about children under 16 years old.

Haleon does not sell your personal information to third parties for monetary consideration.  However, some U.S. state laws broadly define “sale” as sharing data for other than monetary consideration.  For example, Haleon’s targeted advertising activities and the sharing of personal information with advertising vendors for such purposes might be asserted as a “sale” under some state laws.  Such sharing or “sale” by Haleon with any third party is conducted pursuant to a written contract that includes privacy, security, and confidentiality provisions.  Haleon provides you the power to control any sharing, “sale” or use of your data for such purposes (including an explicit “opt-out”) through our “do not share/process/sell” options in the Privacy Preference Centre, as well as through the use of this webform.

Cookies and other technologies

Our websites and mobile applications may use technology called “cookies”, web beacons, pixels, and similar technologies. A cookie is a small text file that is placed on your hard disk by a server. Cookies and similar technologies allow our websites and mobile applications to load content, remember your preferences, keep you signed into your account, save your shopping cart, and provide a more personalized experience. They also let us generate information about website traffic and trends, and to verify your viewing and/or receipt of communications.

You can choose to accept or decline cookies by configuring your browser settings. If you choose to decline cookies, you may not be able to fully experience the interactive features of our websites or any other websites that you visit.

• We use third-party analytics. We use automated applications to evaluate usage of our website, such as Google Analytics, a web analytics service provided by Google, Inc. We may also use other analytic means to evaluate our websites and services. We use these tools to help us improve the websites, performance and user experiences. Google Analytics uses cookies to analyze use patterns and may collect information about your use of the website, including your IP address. More information on Google Analytics can be found here: www.google.com/policies/privacy/partners/. If you would like to opt-out of having your data used by Google Analytics, please use the Google Analytics opt-out available here: https://tools.google.com/dlpage/gaoptout/.
• We show targeted ads. Our websites and mobile applications may from time to time provide links to or embed third party websites or content. Our advertising partners may collect information about your use of our websites and apps through cookies, web beacons, and similar technologies to display advertisements that are tailored to your interests on other websites and services. Some of these advertising partners may participate in an industry organization that offers users an opportunity to opt out of ad targeting. We are not responsible for the privacy practices of these third parties. Some of these companies are members of the Network Advertising Initiative (NAI) or the Digital Advertising Alliance (DAA), both of which offer a single location to opt out of ad targeting from member companies. To learn more, please visit the NAI website or the DAA website. You may download the AppChoices app at www.aboutads.info/appchoices to opt out in mobile apps. Due to the differences between using apps and websites on mobile devices, you also should check the settings for your apps and device to opt out.
• We respond to “Do Not Track” signals and global privacy controls. We take steps to honor your preferences communicated through Do Not Track signals and other global privacy controls. For information about global privacy controls visit https://globalprivacycontrol.org/.

Your California privacy rights

If you are a California resident, you may have the following rights with respect to the personal information we process about you:

• To request information about the categories of personal information we have collected about you, the categories of sources from which we collected the personal information, the purposes for collecting or sharing the personal information, the categories of third parties with whom we have shared or sold your personal information, and the specific pieces of personal information we have collected about you.
• To request that we delete personal information that we have collected from you.
• To request that we correct inaccurate personal information that we maintain about you.
• To limit use of sensitive personal information, as defined below.
• To opt out of the sharing of your personal information for certain targeted marketing activities.

California residents may exercise the above rights by contacting us via our web form or by calling us at 1-800-245-1040.

To exercise your right to limit use of sensitive personal information, please submit your request using our web form.

To exercise your right to opt out of sharing with respect to personal information automatically collected online through cookies and other tracking technologies, you may do one of the following:

1. Submit a request through the our web form.
2. Disable the use of all cookies and other tracking technologies in the preference center.
3. Submit an opt-out request using a preference signal that is sent in a commonly used and recognized format. Please see the description of common global privacy signals.

If you choose to exercise any of these rights, Haleon will not discriminate against you in any way. If you exercise certain rights, understand that you may be unable to use or access certain features of our website or our products or services.

You may use an authorized agent to submit a request on your behalf. Your authorized agent must submit a request via our web form and indicate that they are submitting the request as an agent. We may require the agent to provide proof that you gave signed permission to submit the request and may also require to you to confirm with us that you provided the agent permission to submit the request or to verify your own identity directly with us.

We will take steps to verify your identity before completing your rights request. We may ask you to provide additional information, such as your name, home address, and email address. Depending on the nature of your request and our relationship with you, we may request different or additional information, including a signed declaration that you are who you claim to be.

You may have the right to appeal our decision if we deny your rights request. To submit an appeal, contact us via our web form or by calling us at 1-800-245-1040.

How we may use, disclose, and retain your personal information

Information about how we may use, disclose, and retain your personal information can be found throughout this notice. In addition, we may collect sensitive personal information as described below.

Sensitive Personal Information is a type of personal information that may be afforded special protections under California law. Examples of the sensitive personal information that Haleon may collect about you include:

(a) Social Security or other state identification number; (b) account log-in, financial account, debit card, or credit card number in combination with any required security or access code, password, or credentials allowing access to an account; (c) geolocation; (d) racial or ethnic origin, religious or philosophical beliefs, or union membership; (e) the contents of mail, email, or text messages, unless the business is the intended recipient of the communication; (f) genetic data; (g) the processing of biometric information for the purpose of uniquely identifying an employee or applicant; (h) personal information collected and analyzed concerning an employee or applicant’s health; and (i) personal information collected and analyzed concerning an employee or applicant’s sex life or sexual orientation.

Please note “Personal information” does not include publicly available information or lawfully obtained, truthful information that is a matter of public concern. “Publicly available” does not mean biometric information collected by a business about an employee/applicant without the employee/applicant knowledge.

Notice of Financial Incentive

Haleon offers programs, benefits, and other offerings to consumers related to the collection or retention of personal information that may be deemed a “financial incentive” or “price or service difference” under the California Consumer Privacy Act (“CCPA”).

These offerings may involve collecting the following categories of personal information from customers who participate: identifiers; customer records; protected classification information; commercial information; biometric information; internet or other electronic network activity information; geolocation data; audio, electronic, visual, thermal, olfactory or other sensory information; and sensitive information.

We are providing you with this information so that you may make an informed decision on whether to participate in our programs. Examples of the programs we may offer include:

• Loyalty Program: Haleon may offer a reward/loyalty program where customers can earn rewards, accumulate points on purchases, access exclusive promos, and be the first to know about new products and limited releases. Loyalty program members can also receive promotional offers, such as free products, discounts, coupons, and opportunities to participate in other promotions. Our good-faith estimate of the value of your personal information is the value of the benefit we offer to you. We have calculated such value by using the expense related to the benefit.
• Surveys: We may also offer our customers opportunities to participate in surveys. In exchange for participation you may be offered a financial incentive, such as a discount or a coupon. Participation in surveys is governed by the applicable terms and conditions for the survey, which will also describe any financial incentives associated with that survey and how to participate. You can terminate participation at any time as will be explained in the survey terms. Our good-faith estimate of the value of your personal information is the value of the benefit we offer to you. We have calculated such value by using the expense related to the benefit.
• Limited-Time Promotions or Sweepstakes: From time to time, we may offer incentives limited to a specific time period, such as limited-time sweepstakes, contests and other promotions. In exchange for your participation in these promotions, you may be offered a financial incentive, such as a prize. Participation in a limited-time offer or promotion is governed by the applicable terms and conditions for the program (e.g., sweepstakes rules), which will also describe any financial incentives associated with the promotion and how to participate. You can terminate participation at any time as will be explained in the program terms. The value of your personal information will be disclosed in the promotion’s terms.
• One-Time Promotions: In addition to the programs identified above, we may also offer you one-time percentage off coupons, discounts, or other promotions from time to time, such as when you provide us your email address and agree to receive marketing emails in exchange for a one-time coupon. Such offers may not be available at all times. The amount and terms of such offers will be presented to you at the time of the offer. You can terminate participation at any time by contacting us via our web form. Our good-faith estimate of the value of your personal information is the value of the benefit we offer to you. We have calculated such value by using the expense related to the benefit.

By participating in any of the above promotional programs, you agree that the benefits are reasonably related to the value of the personal information collected and retained.

Participation in our promotional programs is always optional, and you can terminate program participation at any time as explained in the applicable program terms. You can also contact us via our web form or by visiting the “contact us” link on the applicable brand page to unsubscribe or cancel your participation in any program.

Rights for residents of Washington

Haleon's Washington Consumer Health Data Notice is provided for residents of the State of Washington and sets forth how Haleon treats consumer health data in accordance with the My Health My Data Act of 2023.

How do we protect your personal information?

We have implemented reasonable safeguards designed to protect your information from loss, misuse, alteration or destruction. We also take reasonable steps designed to ensure that third parties who work with us agree to protect the personal information.

The transmission of information via the Internet or a mobile phone network connection may not be completely secure, and you understand that we cannot guarantee the security of the personal information you transmit to us. You are fully responsible for taking precautions and providing security measures best suited for your interactions with us and your intended use of our products and services. Please be careful whenever sending personal information to us via e-mail. E-mail is not always a secure means of transferring information.

Third party links

From time to time, we may provide links to websites or mobile applications that are not owned or controlled by us. Except as described above regarding service providers, we do not control what information third parties track or collect. Any access to and use of such third-party websites and services is not governed by this Privacy Notice but instead is governed by the privacy policies of those third parties. We are not responsible for the information practices of such third parties.

How we update this Privacy Notice

From time to time, we will update this Privacy Notice. Any changes become effective when we post the revised Privacy Notice. When we post modifications to this Privacy Notice, we will revise the “Last Updated” date at the top of this web page. If the changes are material, we will take steps to try to notify you in advance of such changes taking place. If you object to any modification, notify us that you do not agree, stop using our services, and do not provide us with any further personal information.