What personal information do we collect about you?

We collect information that is personal to you and can be used to identify you. The types of personal information that we collect depend on your interactions with us. Over the last 12 months, we may have collected personal information that generally fall into the following categories:

Identifiers, such as your name, alias, postal address, telephone number, unique personal identifier, online identifier, your written or digital signature, device ID, internet protocol (IP) address, email address, account name, or other similar identifiers as well as demographic information such your country of residence.  

Information contained in our business records, such as your place of business and other demographic data, information you submitted to complete purchases on one of our websites (credit card information or other bank/payment information), travel details and preferences, conference/meeting attendance, and potential audio recordings (e.g. of customer service calls).

Characteristics of protected classification, such as your race, gender, age, nationality, physical or mental disability, religion, date of birth, income, and family size.

Commercial information, such as information regarding products or services you purchased, obtained, or considered, and your feedback, reviews and/or testimonials about such products or services.

Internet or other electronic network activity information, such as your browsing history, search history, and information regarding your interaction with an internet website, the Haleon Pro Portal or other Haleon portals, application, or advertisement.

Sensitive information is a type of personal information that may be afforded special protections under privacy laws. Examples of the sensitive information we may collect include information about your social security number, driver’s license number, and passport number.

Professional information, experience and background, such as information related to your qualifications, education, areas of expertise, place of practice, professional registration number, and medical practitioner number.

How do we collect your personal information?

We collect personal information in a variety of ways.

We collect personal information directly from you when you:

• Create an account and profile in the Haleon Pro Portal or other Haleon websites, apps and systems; 
• Share or use your social media profile to contact Haleon; 
• Register with us to use Haleon’s authentication services;
• Use Haleon Pro Portal or other Haleon websites, apps and systems;
• Sign up with us to receive promotional material; 
• Engage with one of our sales representatives, medical science liaisons or call centers;
• Get in touch for support or to provide feedback;
• Attend an online event such as a webcast;
• Respond to any surveys that you may choose to participate in;
• Share adverse events or medical information enquiries with us; and 
• Attend offline meetings, such as advisory boards or conferences.

We also collect personal information from other sources such as:

• Data companies providing information services in the healthcare sector (including PureBase, IQVIA and Wilmington Healthcare);
• Publicly accessible sources;
• Joint marketing partners;
• Marketing vendors;
• Healthcare provider or educational institution directories;
• Your patients (where they have told us that you are their healthcare provider);
• Patient organizations;
• Events management agencies;
• Travel agents;
• Professional social media platforms such as LinkedIn; and
• When you talk about us online, like when you mention a Haleon product in a Tweet.

If you connect your social media account to your Haleon Pro Portal or other Haleon portal account, you will share certain personal information from your social media account with us. This may include your name, email address, photo, list of social media contacts, and any other information you make accessible to us when you connect your social media account to your Haleon Pro Portal or other Haleon portal account.

Why do we collect your personal information?

We collect your personal information to manage our relationship with you, improve our services, and for other internal business purposes. We describe these purposes for collection in more detail below: 

To manage our relationship with you, which includes: providing our products and services to you; granting you access to our sites and facilities; delivering customer service (e.g., responding to your requests and managing your account and preferences); managing your account on the Haleon Pro Portal or any other Haleon portals, and to validate your professional registration; communicating with you, including sending you transactional and administrative messages as well as promotional information about Haleon products/services, co-branded offers and offers related to products/services of Haleon preferred partners; inviting you to submit feedback, reviews and/or testimonials about our products and services, participate in research, or attend events; plan engagements with our sales representatives or other related agents/personnel; reimburse you for expenses or pay you for services; and for other purposes that may be detailed prior to the time your information is collected.

To improve our products and services, processes and business operations, which includes: managing the quality of our products and services; responding to reports you make of a possible adverse event associated with one of our products and to monitor the safety of our products; analyzing information from external sources such as Google, Facebook, Twitter, and others; performing analytics and understanding the preferences of our customers; and conducting market research to gain insights and feedback on current and new product ideas.

To manage and improve our internal processes and business operations, which includes: managing our network and information systems security; managing our workforce effectively; keeping records related to our relationship with healthcare professionals; performing data analyses, auditing and research to help us deliver and improve our Haleon digital platforms, content and services; monitoring and analyzing trends, usage and activities in connection with our products and services to understand which parts of our digital platforms and services are of the most interest and to improve the design and content of our platforms; and preparing and performing management reporting and analysis, including analytics and metrics.

To comply with law and for other legal purposes, which includes: following applicable laws and regulations; responding to lawful requests from competent public authorities; telling you about changes to our terms, conditions and policies; exercising or defending Haleon against potential, threatened or actual litigation; and protecting Haleon’s or your vital interests, or those of another person.

We only use and disclose your sensitive personal information for the following purposes: performing services, providing goods or managing our relationship as reasonably expected by an average business partner; detecting security incidents; resisting malicious, deceptive, or illegal actions; ensuring the physical safety of individuals; for short-term, transient use, including non-personalized advertising; performing or providing internal business services; and verifying or maintaining the quality or safety of a product, service or device.